Amna Alhemeiri

Engineer service management

Profile summary

Organized and detail-oriented professional with a Bachelor’s in Computer & Information Science (Business Solutions). Experienced in banking systems, IT support, software testing, and office administration. Skilled in data management, reporting, scheduling, and process optimization. Strong communicator, multitasker, and problem solver, capable of ensuring operational efficiency and accuracy.

Career highlights

Coordinated IT and administrative processes: Successfully coordinated IT and administrative processes across departments, enhancing operational efficiency.

Conducted functional and system testing: Conducted functional and system testing of banking applications, ensuring system compliance and stability.

Key skills

Skills
Banking Systems Testing & Finance OperationsMS Office & Google DriveEmail Management & PresentationsOffice Administration & CoordinationData Entry & Records ManagementScheduling & Calendar ManagementCommunication & TeamworkTime Management & MultitaskingWork Under Pressure & Problem-SolvingTeam leaderServiceNow AdministrationData Analytics and Reporting (e.g., Power BI, Tableau)

Professional experience

Engineer service managementApr 2024 - Present
First Abu Dhabi Bank

• Coordinated IT and administrative processes across departments. • Assisted in implementing and optimizing digital banking systems. • Managed documentation, reports, and scheduling for projects and meetings.

  • Coordinated IT and administrative processes across departments.
  • Assisted in implementing and optimizing digital banking systems.
  • Managed documentation, reports, and scheduling for projects and meetings.
Functional Test AnalystJun 2022 - Apr 2024
Abu Dhabi Islamic Bank

• Conducted functional and system testing of banking applications. • Maintained detailed documentation of test cases and results. • Coordinated with cross-functional teams to resolve system issues and ensure compliance.

  • Conducted functional and system testing of banking applications.
  • Maintained detailed documentation of test cases and results.
  • Coordinated with cross-functional teams to resolve system issues and ensure compliance.

Education

Bachelor's Degree, Computer & Information Science – Business SolutionsJan 2021
Abu Dhabi Women’s College, Higher Colleges of Technology
High School or equivalent, Science SectionJan 2015
Aisha Bint Abi Baker High School